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9. Siječanj 2019

Dobrovoljni opoziv obujmke cijevi vilice Roubaix, Ruby, Diverge, Sirrus

Poštovani vlasnik bicikla Specialized,

Vaša sigurnost je naš glavni prioritet. Kad god se dogodi nešto što može ugroziti vašu sigurnost, poduzimamo hitne mjere ,

Na temelju izvješća s terena, obujmica cijevi vilice na odabranim Roubaix, Ruby, Diverge i Sirrus biciklima može biti podložan pucanju od korozije pod stresom. Kada se to dogodi, to može rezultirati iznenadnim gubitkom upravljanja tijekom vožnje. U nastavku se nalazi popis modela na koje se odnosi po godini modela:
POPIS BICIKALA
Mi smo započeli dobrovoljni opoziv obujmke cijevi vilice na tim biciklima i zamjenjujemo ih novom poboljšanom obujmicom koji će, zajedno s prilagodbom podešavanja zakretnog momenta, značajno poboljšati otpornost obujmice na pucanje od korozije pod naponom. ,

Odmah prestanite voziti svoj bicikl i posjetite lokalnog ovlaštenog Specialized trgovca kako biste imali instaliranu novu cijevnu obujmku bez troškova za vas. Ispričavamo se zbog ove neugodnosti i zahvaljujemo na strpljenju. ,

Hvala što vozite Specialized,

Jon Goulet,

Direktor, Global Quality and Rider Care

Öhlins RXF

Dear Specialized Rider,

We committed to keeping you updated on the progress of the impending recall of Öhlins RXF Air Forks as originally communicated on September 17, 2018.

We’re happy to update that Öhlins has been making progress with this investigation and has submitted a technical report to the appropriate government agencies for review. There are many factors affecting the timeline to full approval, so we can't project a date. Our Quality, Legal, and Rider Care teams, however, are directly engaged with both Öhlins and the regulatory agencies to help expedite the process.

We realize that you bought your bike expecting to actually ride it, and this issue is disrupting your trips, races, and rides with friends. As we work with Öhlins towards a safe and compliant permanent fix, we're committed to using all of our resources to keep you riding. We have a limited quantity of loaner forks that we can provide to your retailer for temporary use. Availability varies by region, but we encourage you to contact your retailer and we'll work with them to support you.

We will continue to provide weekly progress updates on this page, so please check back with us here next week.

Thanks again for your patience and thanks for riding Specialized.

Jon Goulet

Director, Global Quality and Rider Care

September 17, 2018: Ohlins RXF

Dear Specialized Rider,

At Specialized, your safety is our primary concern. So, whenever this is compromised, we take immediate action.

Based upon reports from the field, we've concluded that the Öhlins RXF 36 29/27.5+ and 27.5” Air Forks that are spec’d as original equipment on the 2017 Stumpjumper, Enduro, and Fuse, the 2018 Stumpjumper, Enduro, Turbo Levo, and Fuse, and the Öhlins RXF 34 Air fork sold separately in the aftermarket, may contain a defect in the top cap which potentially affects safety. Specifically, the right-side top cap on some forks may not be adequately torqued, which in some cases, may lead to the top cap working itself free through riding. When this happens, the air cartridge may abruptly spring out of the stanchion tube causing a risk of injury to the rider. Therefore, we've decided to ask riders to stop riding, and our retailers to stop selling, affected forks and bicycles.

We are working, urgently, in partnership with Öhlins on a remedy to this issue. Once we have obtained the necessary government approvals on our solution, we will issue a recall to fix the forks and get you back riding. As we progress with our recall strategy and approvals, we will provide weekly updates on this page.

Please note that other Öhlins Forks, such as the RXF 36 Coil forks, are unaffected by this notice.

We wish to apologize for this inconvenience and thank you for your patience.

Thanks for riding Specialized.

Jon Goulet

Director, Global Quality and Rider Care

Dear Rider,

Thank you for being a Specialized customer. We have been working on a safety improvement that needs to be made to your current Venge ViAS. Specialized has received isolated reports from the field of the rear wheel coming out of the rear dropouts, which can cause fractures in the rear triangle. Please read Specialized’s notice below.

Your safety is of the upmost importance to Specialized and your retailer partner At this time please stop riding your Venge ViAS Rim. We ask that you bring your bike to our shop so we can install the replacement rear derailleur hanger. This will be of no cost to you.

Please email  [email protected]  or call directly at (800)722-4423 if you have any questions. We appreciate your cooperation with this update.

Venge ViAS Notice

Flux & Stix Light Recall  (March, 2016)