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In accordance with the United States Consumer Product Safety Commission, Specialized posts the following safety and recall notices. If you ever have any questions or concerns about your Specialized bicycle or equipment, please contact your Specialized Retailer or call Specialized at (877) 808-8154.
In our previous update, we notified you of a safety concern with the fork on our 2018 Allez, Allez Sport, and Allez Elite models. In the interest of your safety, we wanted to share that initial message as rapidly as possible. In the meantime, we’ve established a plan to execute replacement of your forks as quickly and seamlessly as possible, and we are writing now to share more details.
As mentioned in our first message, we do not yet have an exact date for delivery of replacement forks. This is still subject to approval and factory production timelines, and we will share those details as soon as they are available. However, at this time we do want to invite you to sign up for your replacement, which will allow us to provide forks as quickly and efficiently as possible. We would also like to extend to you a courtesy credit of $75 to use on Specialized merchandise at your authorized retailer.
Steps of the replacement process are as follows:
Forks will be allocated on a first-come, first-served basis based on when you sign up, but please note that this pre-order is NOT necessary to receive a new fork. You will also be eligible for a $75 merchandise credit regardless of when you request your replacement fork.
If you have any questions about this program, please contact your Specialized Retailer or Specialized Rider Care.
Director of Global Quality and Rider Care
12/13/17 -- Original update:
Dear Specialized Rider:
At Specialized, safety is our primary concern, and when safety is compromised for the rider, we need to take action.
After careful examination, we've concluded that some model year 2018 Allez, Allez Elite, and Allez Sport model bikes may contain a manufacturing defect in the fork crown which potentially affects safety. Therefore, we've decided to prepare for a recall which will involve replacing the existing fork with a new fork.
By this letter, we're asking riders to stop riding, and our dealers to stop selling, affected bicycles. Even though, to our knowledge, no one has been injured and no regulatory agency has brought this to our attention.
We've already engaged our considerable manufacturing resources to supply high-quality replacement forks, painted to match your bikes. Riders who've purchased these bikes will be our first priority for replacement, followed by our retailers. As riders ourselves, we fully understand and are working hard at finding solutions to minimize your inconvenience. We hope you'll understand and appreciate that we will need time to obtain necessary government approvals and time for our factories to produce a sufficient quantity of forks for the recall.
We assure you that getting you, the rider, back on your bike is our highest priority, and that we're working day and night to make this happen as quickly as possible. As we progress, we'll provide regular updates to you on Specialized.com. And when we begin to deliver replacement forks, we will promptly notify all concerned.
For questions, please contact Specialized Rider Care at 877-808-8154.
On our part, we wish to apologize for this inconvenience.
Mark Schroeder, Director of Engineering
Thank you for being a Specialized customer. We have been working on a safety improvement that needs to be made to your current Venge ViAS. Specialized has received isolated reports from the field of the rear wheel coming out of the rear dropouts, which can cause fractures in the rear triangle. Please read Specialized’s notice below.
Your safety is of the upmost importance to Specialized and your retailer partner At this time please stop riding your Venge ViAS Rim. We ask that you bring your bike to our shop so we can install the replacement rear derailleur hanger. This will be of no cost to you.
Please email [email protected] or call directly at (800)722-4423 if you have any questions. We appreciate your cooperation with this update.
Tektro TL-83 Brake Lever Recall Update (August, 2012)
2012 Tricross Carbon Fork Recall (January, 2012)
2010 26" Epic & Era with Alloy Seat Stays (October, 2009)
2004 Roubaix Comp & Roubaix Pro (April, 2009)
HL 13NTFOV Handlebars (March, 2009)
S-Works 2D Bicycle Helmets (October, 2007)
2007 Epic Bike Tech Bulletin (January, 2007)
Bicycles with SW (S-Works) Carbon Stem with Magnesium Faceplate (June 22, 2006)
Handlebar stems on some Allez and Sequoia bicycles (September 29, 2004)
2004 Enduro Brake Rotors (December 10, 2003)
2002 Enduro FSR Seatstays (April 25, 2002)
Answer/Manitou Forks (May 9, 2000)
Handlebars on some 1999 Allez bicycles (July 20, 1999)
Bicycle chains on some 1998 model year bikes (June 9, 1998)
Shimano FC-CT90, FC-M290, FC-MC12 Cranks (July 1, 1997)
1994 Rockhopper, 1995 Stumpjumper: Brake, Handlebar, Fork (August 16, 1995)
Polygon and Delta Seat posts on some bicycles (December 1, 1994)
Future Shock FS Suspension Forks sold from 9/91 to 11/93 (December 1, 1994)
1992 FutureShock Suspension Forks (August 4, 1994)
Taco Bell Sports Water Bottle (June 8, 1990)